Reference

Terms That Govern Your 999 bat Account

These terms set out what you agree to when you open and use a 999 bat account. Access to our platform depends on your local law and eligible regions — read through before you deposit or play.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personSubject to change with notice
999 bat Terms That Govern Your 999 bat Account
TERMS QUERY SUPPORT

Reach Us About These Terms

If something in these terms is unclear, or if you believe an action on your account was taken in error under these terms, contact us directly. We handle account-related queries through the channels below. Response times vary, but we aim to address terms-related concerns ahead of general inquiries.

Live Chat Access live chat from inside your account dashboard. It's the fastest route for questions about account status, payment holds, or term-specific concerns.
Email Support Write to our support address for detailed queries — for example, if you need a written explanation of an account decision made under these terms.
Help Centre Our help centre covers common terms questions: wallet matching, account suspensions, verification steps, and what to do if you disagree with an account action.
HOW WE HOLD STANDARDS

How 999 bat Applies These Terms Fairly

We apply these terms consistently across all accounts. If a rule affects your account — a hold, a suspension, a verification request — you'll receive a notification through your registered contact and an explanation of which term applies. We keep records of account actions so that if you raise a dispute, we can walk through what happened step by step.

Account Verification

When we request verification, we ask for the minimum needed to confirm wallet ownership. Documents are reviewed by our team and not passed to third parties outside of legal obligation.

Fund Holds

A hold on funds is not a permanent action. It lasts until wallet ownership is confirmed or the issue is resolved. We notify you when a hold is placed and when it is lifted.

Term Updates

Changes to these terms are posted here with an updated date. We do not apply new rules retroactively to transactions already completed under the previous version.

Dispute Process

If you disagree with a decision we made under these terms, contact support with your account details. We review every dispute against the specific rule that was applied.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account rules, payment conditions, and what happens if something goes wrong.

Access depends on whether using this platform is lawful in your location. These terms apply to your account regardless of where you log in from, but eligibility is governed by your local law.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket number will trigger a hold on the transaction pending verification.

Opening multiple accounts violates these terms. If we detect duplicate accounts, both may be suspended and any pending withdrawals held until the situation is reviewed and resolved.

We update the effective date on this page whenever terms change. If you use your account after that date, you have accepted the revised version. We recommend checking this page periodically.

Contact support via live chat or email with your account details. Reference the notification you received, and we'll review the specific action against the term that was applied.

Rocket follows the same wallet-matching rule as bKash and Nagad. If your Rocket number changes, update your account details before your next transaction to avoid a processing hold.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.